Frequently Asked Questions

Answers that match our policies and our checkout — nothing padded.

Payment

How can I pay?
UPI or Cash on Delivery. No cards, net banking or wallets.

Is there a Cash on Delivery fee?
No. COD is available for eligible orders and PIN codes at no extra charge.

Can I get a GST tax invoice?
No. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice travels with the parcel; it is not a GST tax invoice.

Delivery

What does delivery cost?
Free above ₹999; a flat ₹49 below that. Delivery charges are shown before checkout is completed.

How long does an order take?
Handling 1–2 business days, then 2–4 business days business days to metro cities and 4–8 business days to the rest of India — 3–6 and 5–10 days in total. These are estimates.

Where do orders ship from?
Surat, Gujarat. We ship across India and not outside it.

Can I collect my order in person?
No. We are an online-only retailer and do not operate a customer-facing showroom.

Products

Will it fit my cabinet?
Measure the opening, not the door. The page states the outside dimension, which is what has to clear the frame.

Are the bins dishwasher safe?
Hand wash clear plastic. A hot dishwasher cycle clouds it permanently.

Do the canisters keep flour fresh?
An airtight seal keeps humidity and pests out. Dry the canister completely before refilling or it works against you.

Is any food or crockery included?
No. Food, crockery and cabinet fittings shown in photographs are not included unless the specification lists them.

Returns

How long do I have to return something?
Contact us within 10 days of delivery. The item does not need to reach us within those days.

Something arrived broken.
Contact us within 48 hours with photographs of the parcel and its contents; an unboxing video is strongly recommended. We arrange a replacement or refund where applicable.

Who pays return postage?
The customer pays for a change of mind. We cover it when the item is damaged, wrong or incomplete due to our error.

Contact

[email protected] · +91 99989 93749 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday